Refund policy

Thank you for supporting Juni Lane! ♡ Because our products primarily consist of digital artwork and custom creative services, our return and refund policy is a little different from a traditional retail shop.

Please review the product description, included file types, licensing information, and other listing details carefully before completing your purchase.

DIGITAL PRODUCTS

Due to the nature of digital products, all digital product sales are generally final once the digital files have been delivered, downloaded, or accessed.

Digital products may include, but are not limited to:

  • Seamless patterns
  • Non-exclusive patterns
  • Exclusive patterns
  • Illustrations
  • Clip art
  • SVG files
  • Digital bundles
  • Other downloadable artwork

Because digital files cannot be physically returned after they have been delivered, Juni Lane generally does not accept returns or exchanges for digital purchases.

This policy does not limit any rights you may have under applicable consumer-protection laws or the policies of the platform through which you purchased.

EXCLUSIVE PATTERNS

Please review exclusive artwork carefully before purchasing.

Because an exclusive pattern is removed from availability for other customers after purchase, exclusive pattern purchases are generally final once the order has been completed and the files have been delivered or made available.

If you experience a technical problem with your files, please contact me so I can help resolve the issue.

CUSTOM DESIGN SERVICES

Payments made toward custom artwork compensate for creative work and time reserved specifically for your project.

Because work may begin shortly after your project is confirmed, deposits and payments for work already completed are generally non-refundable.

Any cancellation, refund, revision, or remaining-payment terms specific to your custom project will be outlined in your custom design agreement before work begins.

ACCIDENTAL PURCHASES

Please double-check your cart before completing your order.

If you believe you purchased an item accidentally, contact me as soon as possible and before accessing or downloading the digital files.

If the files have not yet been accessed or delivered, I may be able to review the order for cancellation. Cancellation is not guaranteed and may depend on the platform through which the purchase was made.

DUPLICATE PURCHASES

If you accidentally purchase the exact same digital product more than once, please contact me with your order information.

Verified duplicate purchases may be eligible for a refund of the duplicate charge.

PROBLEMS WITH YOUR FILES

If your download is missing, corrupted, damaged, or otherwise not functioning as described, please contact me before assuming the purchase is unusable.

I'm happy to help with issues such as:

  • Missing files
  • Corrupted downloads
  • Trouble accessing your download
  • Incorrect files being delivered
  • A file materially differing from the listing description

When appropriate, I may provide a replacement or corrected file.

CHANGE OF MIND

Refunds generally cannot be provided for reasons such as:

  • Changing your mind after receiving the files
  • Deciding not to use the artwork
  • Purchasing the wrong design
  • Purchasing without reviewing the file types
  • Purchasing without reviewing the licensing terms
  • Discovering that your preferred software, printer, manufacturer, or production service does not support the provided file type when the file type was disclosed before purchase

Please make sure the product is suitable for your intended project before purchasing.

If you're unsure whether a file will work for your needs, feel free to contact me before purchasing.

THIRD-PARTY PRINTING & PRODUCTION

Juni Lane cannot guarantee the final results produced by third-party printers, manufacturers, fabric printers, print-on-demand providers, or other production services.

Colors, scale, placement, materials, printing methods, and production processes can affect the appearance of the finished product.

I strongly recommend ordering samples or proofs from your manufacturer whenever possible before placing a large production order.

ETSY & THIRD-PARTY MARKETPLACES

Purchases made through Etsy or another third-party marketplace may also be subject to that platform's applicable policies and procedures.

Where a platform's requirements or applicable law provide rights that differ from this policy, those requirements will apply.

QUESTIONS OR ORDER ISSUES

I want you to be happy with the artwork you purchase from Juni Lane. ♡

If something isn't working correctly or you have a question about your order, please contact me and include your name, order number, and a brief description of the issue so I can help.

Contact:
junilane@gmail.com